kongotech org Frequently Asked Questions

You must be 21 years old or above to register and play on kongotech org. This applies to all players regardless of where they are in the Philippines. Accounts belonging to players under 21 will be closed upon detection, and any balance may be forfeited.

No. Each player is allowed one kongotech org account only. Creating duplicate accounts – whether under the same or different details – is a violation of the Terms & Conditions. All duplicate accounts will be closed and associated balances may be forfeited. If you think you accidentally created two accounts, contact support immediately at [email protected].

KYC (Know Your Customer) verification is required before your first withdrawal can be processed. You will need to submit a valid Philippine government-issued ID and may be asked for proof of address. You can initiate this from your account settings after logging in. Having your documents ready early avoids delays when you want to withdraw.

Contact our support team at [email protected] with your registered email address and Philippine mobile number. Our team will verify your identity and assist you with account recovery. For security, password reset requests are only processed through official support channels – not social media or chat.

kongotech org supports local Philippine bank transfer and Philippine e-wallets for deposits. The specific payment channels available to your account are shown in the cashier section after you log in. Credit cards and cryptocurrency are not accepted as deposit methods on kongotech org.

Withdrawal processing times depend on the payment channel used and whether your KYC verification is complete. Completing your identity verification in advance ensures there are no unnecessary delays. Check the cashier section of your account for the most up-to-date processing information for your chosen withdrawal method.

No. KYC verification must be completed before your first withdrawal is processed. This is a standard requirement to confirm your identity and ensure that payouts go directly to you. You can still deposit and play while KYC is pending – only withdrawals are held until verification is confirmed.

Yes. Philippine Basketball Association (PBA) games are among the sports markets available on kongotech org. NBA games and other international basketball competitions are also covered. You can find all available basketball markets in the Sports section after logging in.

Yes. Live in-play betting lets you place wagers on matches as they are happening, with odds updated in real time. Available markets during live events depend on the sport and match. You can access in-play options from the Sports or Betting sections while a game is live.

No. Online gaming – whether slots, live casino, or sports betting – is entertainment. No outcome is guaranteed. House edges in casino games and the inherent unpredictability of sports mean you cannot treat gaming as a source of income. Play for fun within a budget you set before you start. Never chase losses, and stop when you reach your limit.

kongotech org is accessible through your mobile browser without a mandatory app download. If a dedicated app or installable version is available, you can find the details on the Download page. Browser-based access gives you the full platform experience on any modern smartphone.

Yes. All connections to kongotech org – including mobile logins – are SSL encrypted. You can also enable OTP verification, which sends a one-time code to your registered Philippine mobile number for an additional layer of protection. Always log out after your session, especially on shared devices or public networks.

Self-exclusion temporarily blocks your access to the kongotech org platform for a period you select. Once activated, it cannot be reversed until the period ends. This is intended to give you a firm, uninterrupted break from gaming. If you need to activate self-exclusion or need help doing so, contact support at [email protected].

If you are concerned about your gaming habits, the first step is to use the self-exclusion or deposit limit tools in your account settings. You can also reach our support team at [email protected] for assistance activating any responsible gaming measure. Please read the Responsible Gaming page for signs of problem gambling and guidance on what to do next.

This depends on the specific promotion. Some offers are applied automatically to eligible accounts, while others require you to opt in through the Promotions section of your account. Always check the individual terms of each promotion for participation requirements before depositing or wagering in connection with an offer.

Promotional bonuses typically come with wagering requirements and other conditions before they can be withdrawn. The specific requirements are stated in the terms of each promotion. Read them carefully before participating so you understand what is needed to convert a bonus into withdrawable PHP funds.